Shipments and returns

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delays once the goods have entered the delivery chain are out of our control but we will endeavour to keep you informed of any delays.

Domestic Shipping Rates and Estimates

Spare parts are usually sent using Royal Mail 1st class, signed for service
LPG water boilers are usually sent by Yodel

  • next day service to mainland UK.
  • 3 day service to Northern Ireland and Scottish Highlands

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup
You can skip the shipping fees with free local pickup at J Fuller & Sons Ltd, Unit 22 Imperial Park, Rawreth Lane, Rayleigh Essex SS6 9RS. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 10 business days. We will send you an email when your order is ready along with instructions.  

How do I check the status of my order?

When your order has shipped by Yodel, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 12 hours for the tracking information to become available. 

Shipments by Royal Mail are not tracked.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at